News & Stories

Delivering Excellence for Ozito

In the dynamic world of logistics, choosing the right partner is paramount to the success of any business. For Ozito, a leading supplier of tools and equipment, that partner is Border Express. The partnership between these two companies has been nothing short of exceptional. Factors that influenced Ozito’s decision to choose Border Express in 2019 for their transport and logistics needs included national coverage, exceptional account management, transparent and efficient communication, and top-notch operational performance.

 

A Personalised Approach and Strong Culture

One of the key factors that drew Ozito to Border Express was the personal touch and genuine care they received. Unlike some logistics companies where clients can often feel like just another number, Ozito found that we treated them as a valued partner from the very beginning. We pride ourselves on maintaining a culture of agility, adaptability, and a willingness to make changes when necessary. This culture aligns perfectly with Ozito’s own values and goals.

Ozito’s Warehouse and Logistics Manager Stuart Prior explains, “Border Express’ customer service is up there some of the best I’ve ever dealt with. We’re not just a number, we’re important in their business.”

Ozito emphasises the significance of the relationships they have developed with us. From the moment of pickup to the highest levels of management, the level of engagement and communication has been outstanding. This personal feel in the partnership has been a cornerstone of our successful collaboration and partnership with them.

 

Meeting the Requirements of a Bunnings Supplier

As a Bunnings supplier, Ozito’s primary requirement is to have a carrier that is part of the Bunnings Core Carrier Program. Border Express checks all the boxes, boasting a national reach and impressive speed to market, ensuring timely service to all Bunnings locations. This alignment with Bunnings’ requirements has been instrumental in Ozito’s partnership with Border Express.

 

“Border Express are a big part of the core carrier program with deliveries into Bunnings. There are only a limited number of transport companies that are accredited. It allows timely delivery to the store especially for their exclusive suppliers, like us.” Stuart Prior says.

 

Competitive Advantages

When evaluating their options, Ozito found several key advantages that Border Express offered compared to other carriers. These included being a core carrier, specialising in bulk transportation, strategically located facilities, dedicated account management, and responsive customer service. The competitive pricing and consistent high levels of service added to the appeal.

 

Going the Extra Mile

Ozito shares that Border Express consistently demonstrates their commitment by going above and beyond with their customer service and reliability. No task is too big or too small for the Border Express team. Whether it’s handling Ozito’s Roadshows and Expos with specific requirements or ensuring they are in the right place at the right time in a safe and professional manner.

 

Reliability and Efficiency

Stuart Prior, Warehouse / Logistics Manager at Ozito boats about our services, “Being agile & meeting delivery times is exceptional…Border Express have an ability to be agile & will fit to your business & their dedicated customer service is second to none. I would recommend Border Express to other providers.”

 

Commitment to Deadlines

Meeting deadlines is a critical aspect of any logistics partnership, and we consistently demonstrate a commitment to ensuring the timely delivery of Ozito’s bulk express shipments. Even during the challenges posed by the COVID-19 pandemic, we maintained a high Delivery in Full, On Time (DIFOT) rate.

 

A Strategic Partnership

Ozito and Border Express have fostered a strategic partnership built on a shared sense of urgency and exceptional customer service. For Ozito to maintain its position as a market leader, they require a transport partner that understands the importance of speed and reliability. With us at Border Express, Ozito believes they have found that partner.